Reserve a U‑Haul Truck or Trailer by Phone

Because the right rental depends on details a web form tends to skip. On the phone we can ask how many rooms you have, whether there is a piano or a second fridge, and whether your SUV has a hitch at all. That short back-and-forth prevents the two most common moving-day problems: the wrong size and the wrong hitch.

We do not show live availability online. Equipment moves in and out of the lot every day, so the person answering (909) 608-7699 checks what can be ready for your date. If the size you want is not available, we tell you on the call and talk through the next best option, such as a larger truck or a truck plus trailer.

Five pieces of information make the call quick. Jot them down first, and the whole thing usually takes a few minutes.

1. Your dates. The pickup day and the day you expect to return, plus a rough pickup time. Our hours are Monday to Friday 8 AM to 5 PM; for Saturday, call to confirm.
2. In-town or one-way. In-town rentals come back to this lot. One-way rentals drop at a U-Haul location in another city. See in-town rentals and one-way rentals.
3. Your destination. For one-way moves, the city and state you are heading to.
4. What you are moving. Number of rooms, the biggest furniture, appliances, and anything unusual like a gun safe, a motorcycle or a riding mower.
5. Tow vehicle details. If you want a trailer or tow dolly: the year, make and model of the vehicle doing the towing, whether it has a hitch receiver, the ball size if you know it, and the plug type on the wiring. If you are towing a car, have that car's year, make, model and drive type (front, rear, all or four-wheel drive).

Not sure about the hitch? Tell us that. We check it in person, and the free towing inspection page explains what we look at.

Call as soon as your dates are set. Month-end weekends are the busiest time for moving trucks, because many leases end on the last day of the month. Weekday pickups are usually easier to line up than weekends.

Shorter notice can still work when the size you need is on the lot and we are open for pickup. We will tell you honestly on the call whether your date looks realistic. If it does not, we can suggest a different day, a different size, or a truck plus trailer combination that still gets everything moved.

Most calls follow the same short path. Knowing it ahead of time means you are not hunting for answers while someone waits on the line.

The table shows a typical flow, not a script. If your move is unusual, such as a storage unit plus a house, or two pickups on one day, say so at the start. Equipment options and specs get confirmed on the call, not guessed from a website.

A photo of the back of your vehicle helps more than people expect. If you cannot tell what kind of plug you have, snap a picture before you dial and describe it.

We repeat back the details so nothing gets lost: dates, pickup time, equipment type and size, in-town or one-way, and the destination if there is one. If you are renting a trailer or dolly, we note your tow vehicle so we can confirm it is a match for that equipment.

If anything about your reservation changes on our side, we call you at the number you gave us. If something changes on your side, call (909) 608-7699 and ask what can be adjusted. We will explain the change terms for your rental when you reserve, so there are no surprises later.

Still deciding on size? Our which truck size page is a good read before you dial.

Bring a valid driver's license for the person driving and the payment details you plan to use. We confirm anything else your rental needs when you reserve. Plan for about the time it takes to do a walkaround and, for trailers, the hitch check.

Useful things to bring along:

• Your phone, charged: for photos of fuel, odometer and existing damage.
• Your tow vehicle: if you are renting a trailer or dolly, it has to be here for the hookup and light test.
• Moving blankets and straps: plan to bring your own unless we confirm supplies on the call.
• Gloves: coupler latches and dolly straps can be grimy.

At pickup we walk the rental with you, note fuel and cleanliness, test the lights, and answer questions about the ramp, door and mirrors before you leave.

Most rental headaches start at the reservation, not on the road. The fixes are simple once you know them.

• Guessing the size from the listing name. Tell us the actual furniture instead. Room counts are rough.
• Forgetting the hitch. A trailer reservation without a working hitch on your vehicle is a wasted trip. Ask about our hitch and tow package guidance first.
• Booking the return too tight. Loading and unloading usually take longer than planned. Build in time.
• Skipping the drive type on a towed car. All-wheel and four-wheel drive cars usually need an auto transport, not a dolly.

When in doubt, over-explain on the call. It costs nothing and saves a second trip.